Effective Date: August 2026

1. About DFG Services Ltd

DFG Services Ltd ("DFG", "we", "us", "our") is a company registered in England and Wales. These Terms and Conditions govern your use of our website at dfgservices.co.uk and any services you engage us to provide.

2. Acceptance of Terms

By accessing our website or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

3. Our Services

DFG Services Ltd provides professional business support across three divisions:

• Removals & Logistics — residential and commercial relocation and logistics.
• Sales & Business Development — outsourced commercial strategy, business development, and sales support.
• Concierge & Security — personal concierge and professional security services for private clients and businesses.

All services are subject to a separate written agreement or engagement letter issued prior to commencement of work.

4. Enquiries and Quotes

Contact via our website, email, or WhatsApp constitutes an initial enquiry only and does not create a binding contract. A contract is only formed when both parties have agreed in writing to the scope, fees, and terms of a specific engagement.

5. Fees and Payment

Our fees are agreed in advance and set out in the relevant engagement letter or invoice. Payment terms are as stated on each invoice. Late payment may incur interest at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Limitation of Liability

DFG Services Ltd shall not be liable for any indirect, incidental, consequential, or special loss or damage arising from our services or the use of this website. Our total liability in connection with any engagement shall not exceed the fees paid for that specific engagement.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any matter that cannot be excluded by law.

7. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of DFG Services Ltd and is protected by copyright. You may not reproduce, distribute, or use any content without our prior written consent.

8. Third-Party Links

Our website may contain links to third-party websites. These are provided for convenience only. DFG Services Ltd has no control over and accepts no responsibility for the content, privacy practices, or availability of those sites.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms at any time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised Terms.

11. Contact

For any queries regarding these Terms, please contact us at Dfgservicesltd@outlook.com or call 07345 231 625.

Effective Date: August 2026

1. Who We Are

DFG Services Ltd is the data controller for personal information collected through this website. Registered in England and Wales. Contact: Dfgservicesltd@outlook.com

2. What Data We Collect

When you contact us via email, WhatsApp, or telephone, we may collect:

• Your name and contact details (email address, phone number)
• Details of your enquiry or service requirements
• Any other information you choose to provide

3. How We Use Your Data

We use your personal data solely to respond to your enquiry, provide the services you request, and fulfil our contractual obligations. We do not use your data for marketing without your explicit consent.

4. Legal Basis for Processing

We process your data on the basis of: (a) your consent when making an initial enquiry; (b) the performance of a contract when a service engagement is agreed; and (c) our legitimate interests in operating and improving our business.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties except where required to deliver our services (e.g. sub-contractors working under confidentiality obligations) or where required by law.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data is typically retained for 12 months. Client data is retained for 6 years from the end of the engagement in line with HMRC requirements.

7. Your Rights

Under UK GDPR you have the right to: access your personal data; request correction or deletion; object to or restrict processing; and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.

9. Cookies

This website does not currently use tracking cookies or analytics tools. If this changes, this policy will be updated and appropriate consent will be obtained.

10. Contact & Complaints

To exercise any of your rights or raise a concern, contact us at Dfgservicesltd@outlook.com. You also have the right to complain directly to the ICO at ico.org.uk.